Welcome to modern business design
Today’s market demands a customer-centric business.
It is easy to get lost in designing and producing to keep pace with competition, but this can be a fatal mistake. When you lose site of the consumer in making operational decisions, you are distancing yourself from the very thing that keeps your company relevant.
As small businesses grow there is space creep between the founders and the front-line. Pressure to perform and to continue growing can distract the c suite from focusing on their original purpose and intent. Modern markets dictate that business be designed to bridge this gap. From design and product development to marketing and delivery, you have to focus on the customer.
Leaders of growing companies have to engage their management teams and frontline employees to leverage their knowledge of the customers. They have to humanize their business so that a culture of empathy is embedded in the organization versus a culture of hustle. To do this, leaders have to be empathetic of their teams and the people around them. In doing so, this can be transferred down through the organization so employees share this same type of behavior with your clients.